Cloud business phone system with AI call summaries and CRM and helpdesk integrations
A dependable CRM connected cloud phone whose call intelligence is real but priced separately, so the license price is rarely the final price.
Best for
Sales and support teams of three or more who want a cloud phone that sits inside their CRM or helpdesk, and who will pay separately for call AI.
Not great for
A one or two person team, since both self serve plans start at three licenses before any AI add-on.
Starting price
$30/seat/mo
Pricing model
Per seat
Free trial
Not advertised
Platforms
Web app, Desktop, iOS, Android
Founded
2014
Headquarters
France
Aircall, in plain terms
Aircall is a cloud business phone system for sales and support teams, founded in Paris in 2014 and sold mainly to small and mid market companies. It provides numbers across more than 100 countries, an IVR, call recording, SMS and MMS, softphones for desktop and mobile, and an app marketplace that connects the phone to Salesforce, HubSpot, Zendesk, Intercom, Pipedrive and Microsoft Dynamics. Outbound teams get a Power Dialer, voicemail drop, smart routing, queue callbacks and live monitoring on the Professional plan. Conversation intelligence is sold as an add-on rather than bundled: AI Assist at $9 per license per month adds call summaries, topic recognition, talk to listen ratios and sentiment, while AI Assist Pro at $49 per license per month adds live transcription, playbooks, live prompts and automated call scoring. AI voice agents that answer inbound calls are billed per minute or in prepaid bundles, and WhatsApp and Salesforce Voice are separate per license add-ons. Published prices are $30 per license per month for Essentials and $50 for Professional on annual billing, both with a three license minimum, plus a Custom plan starting at 25 licenses. The company reports $226 million raised, more than 23,000 customers, and a $1 billion valuation reached in 2022 (reported).
Key features
- Cloud phone numbers with IVR, routing and queue callback
- Call recording with unlimited simultaneous outbound calls
- Power Dialer and voicemail drop
- AI Assist call summaries, topics, sentiment and call scoring
- AI Assist Pro live transcription, playbooks and live prompts
- Analytics with live monitoring and the Analytics+ dashboard add-on
- AI voice agents that handle inbound calls and transfer with context
- Marketplace integrations plus an open API and webhooks
Pros
- Straightforward per license pricing published openly at $30 and $50 per license per month on annual billing
- Deep CRM and helpdesk integrations including a Salesforce CTI on the Professional plan
- Power Dialer, voicemail drop, smart routing, queue callbacks and live monitoring for outbound teams
- Open API and webhooks on all plans, with developer support on the Custom plan
- AI voice agents for inbound calls, with 50 free minutes a month and prepaid bundles
- Reports more than 23,000 customers across 110+ countries and $226 million raised (reported)
Cons
- Conversation intelligence is an add-on: $9 per license for AI Assist and $49 per license for AI Assist Pro
- Both self serve plans require a minimum of three licenses, and the Custom plan requires 25
- Analytics+, WhatsApp and Salesforce Voice are further per license charges on top of the plan
- No free plan, and the trial length is not published on the pricing page
- US App Store reviewers rate the iOS app about 4.4 across roughly 290 ratings, below the notetaker apps in this category
Last round
$120 million raised in July 2021, with a $1 billion valuation reported in May 2022 (reported)
Cost at scale
The three license minimum on Professional is $150 per month at their published annual price, or about $177 per month with AI Assist at $9 per license
Total funding
$226 million (reported, their about page)
Users claimed
23,000+ businesses across 110+ countries claimed
| Plan | Price | Limits | Includes |
|---|---|---|---|
| Essentials | $30 per license / month, billed annually | 3 license minimum, AI features sold as add-ons | IVR, call recording and click to dial, SMS and MMS, Softphone for desktop and mobile, Integrations and API access |
| Professional | $50 per license / month, billed annually | 3 license minimum, AI features still sold as add-ons | Salesforce CTI, Advanced analytics and live monitoring, Smart routing and queue callback, Power Dialer and voicemail drop |
| Custom | Custom quote | 25 license minimum, price not published | Everything in Professional, Custom onboarding and API developer support, Service level agreement and single sign-on |
| AI and channel add-ons | $9 to $49 per license / month | Charged on top of the license price, AI voice agent minutes billed separately | AI Assist $9: summaries, topics, sentiment and call scoring, AI Assist Pro $49: live transcription, playbooks and live prompts, Analytics+ $15 and WhatsApp $10, Aircall for Salesforce Voice $30 |
From their published pricing, August 2026, on annual billing with a three license minimum. Monthly billing is higher and AI features are separate add-ons. Check their pricing page.
What reviews praise
- Aircall reports more than 23,000 businesses across 110+ countries (claimed)
- Their press room reports passing $100 million in annual recurring revenue in 2022
- Buyers get openly published per license prices, which is unusual among cloud phone vendors
What reviews flag
- US App Store reviewers rate the iOS app about 4.4 across roughly 290 ratings, checked August 2026
- Their own pricing page puts call transcription and summaries behind $9 and $49 per license add-ons
- Their own pricing page enforces a three license minimum on both self serve plans and 25 licenses on Custom
Distilled from public reviews and community threads. Not Weezly's opinion, and not a rating.
API access
Open API and webhooks on all plans, API developer support on the Custom plan
Data export
Call data through the API, plus exports and unlimited history on the Analytics+ add-on
Automation platforms
App marketplace integrations with CRM, helpdesk and workflow tools, counts quoted between 100+ and 250+ on their own pages
Integrations
Salesforce
HubSpotZendeskIntercom
PipedriveMicrosoft Dynamics
ZohoFreshdeskFrontHelp ScoutKustomermonday.com
Slack
ZapierFireflies.ai- HQ
- Paris, France, with offices including New York, San Francisco, London, Berlin, Madrid and Sydney
- Founded
- 2014
- Employees
- Between 600 and 700+ depending on which of their own pages you read (their about page and press room)
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Their published pricing in August 2026 lists Essentials at $30 per license per month and Professional at $50 per license per month on annual billing, both with a three license minimum, plus a Custom plan that starts at 25 licenses. Monthly billing costs more. Check their pricing page for current figures.
Yes. Essentials and Professional both require a minimum of three licenses, and the Custom plan requires at least 25 licenses, per their pricing page.
Not in the base license. AI Assist is a $9 per license per month add-on for summaries, key topics, talk to listen ratios and sentiment, and AI Assist Pro is $49 per license per month for live transcription, playbooks, live prompts and automated call scoring.
There is no free plan. Aircall advertises a free trial through its Get free access and Start a free trial links, but the trial length is not stated on the pricing page as of August 2026.
Its marketplace covers CRM and helpdesk tools including Salesforce, HubSpot, Zendesk, Intercom, Pipedrive, Microsoft Dynamics, Zoho and Freshdesk, plus an open API and webhooks. Their own pages quote integration counts ranging from 100+ to 250+, so treat the headline number loosely.
One of these tools is ours.
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