VS
Fathom vs Otter.ai
Fathom and Otter.ai overlap on the basics: a notetaker for Zoom, Google Meet and Microsoft Teams, transcripts, AI summaries and action items, plus a chat assistant that answers questions about past calls. They diverge on what the free plan carries and who the paid product is aimed at. Fathom lists unlimited recordings, transcriptions, storage, call downloads and clips on its free tier, and its Business plan is built for sales review, adding coaching metrics, AI scorecards, Deal View and CRM field sync that writes into specific fields. Otter is a transcription tool for the whole company, with live transcripts and speaker identification during the call, a desktop recorder for Mac and Windows that does not send a bot into the meeting, agentic workflow automation and more than 40 million users claimed. The limits differ too: Otter's free Basic plan is capped at 300 minutes a month, Business bills a minimum of five users, and API access sits on Enterprise, while Fathom publishes a public API and an MCP server on ordinary plans. Prices are close on annual billing, from their published pricing in August 2026.
Fathom is the more generous free plan and the more sales oriented paid product, while Otter is the broader company wide transcription tool with live transcripts, wider platform coverage today and a much larger claimed user base.
Pick Fathom if
- You want capture volume for nothing. Fathom's free plan lists unlimited recordings, transcriptions, storage, downloads and clips, against Otter's 300 minutes a month on Basic.
- The use case is sales review: coaching metrics, AI scorecards, Deal View, Customer View and CRM field sync arrive on Business at $25 per user per month billed annually.
- You want to build on the data now. Fathom publishes a public API, an MCP server and native ChatGPT and Claude integrations on ordinary plans, while Otter reserves API access for Enterprise.
- The team is small. Fathom Team has a two user minimum, where Otter Business bills a minimum of five users (published pricing, August 2026).
Pick Otter.ai if
- You want the transcript live during the call, with speaker identification as people talk.
- The rollout is company wide beyond sales, where shared notes, channels, agentic workflow automation and the Live Assist coaching agent are the draw.
- You need Windows and mobile today. Otter runs on web, desktop, iOS and Android, and its bot free desktop recording covers Mac and Windows, while Fathom's bot free capture is Mac first and its iOS app and Windows build are listed as coming soon as of August 2026.
- Entry price decides it: Otter Pro is $8.33 per user per month billed annually, listed at $16.99 monthly.
FathomOtter.aiFathomOtter.aiFathomLimited use of advanced summaries, Ask Fathom and Zapier or Make automations, no team workspace
Unlimited recordings and transcriptions, Choice of bot free capture, in beta on Mac, or bot capture, Instant AI call summaries, Clips, playlists and search across calls
Individual plan, listed at $20 per user on monthly billing, unlimited account wide Ask Fathom for your own calls only
Advanced call summaries with 15+ templates, AI generated action items, Conversational meeting assistant, Custom meeting bot
Two user minimum, listed at $19 per user on monthly billing, CRM syncs capped at 3 users per domain, limited lookback on team calls
Everything in Premium, Global search across team calls, Team folders, recordings view, comments and mentions, Keyword alerts and shared playlists
Two user minimum, listed at $34 per user on monthly billing
CRM field sync that writes into specific fields, Deal View and Customer View, Coaching metrics and AI scorecards, Custom summary templates and AI search alerts
Quoted per account, onboarding charged separately
Launch Assist onboarding program, Single sign on and Okta SCIM provisioning, Custom data retention policies and organization wide security controls, HIPAA signed BAA, custom contracts and a dedicated success manager
From their published pricing, August 2026. $15 is the Team plan per user per month on annual billing with a two user minimum, listed at $19 monthly. Premium for individuals is $16 annually and $20 monthly, Business is $25 annually and $34 monthly, and Enterprise is quoted. Check their pricing page.
Otter.ai300 minutes a month across meetings and imports, 3 lifetime file imports, 1 concurrent meeting, 5 workspace members
Zoom, Teams and Google Meet capture, Live transcription and speaker identification, AI Chat with 20 queries a month
1,200 recording minutes and 1,200 import minutes a month, 90 minute meetings, 2 concurrent meetings, $16.99 on monthly billing
Unlimited storage, Salesforce and HubSpot integration, AI Chat with 50 queries a month
6,000 import minutes a month, 4 hour meetings, 3 concurrent meetings, minimum 5 billed users, $30 on monthly billing
Unlimited meetings and recordings, Custom AI workflows, Activity logs, usage analytics and prioritized support
Quoted, seat count not published
SSO, SCIM and domain capture, API access and custom integrations, SDR notetaker and HIPAA add-on
From their published pricing, August 2026. $8.33 is Pro on annual billing, listed at $16.99 on monthly billing. Check their pricing page.
Fathom pros
- Free plan includes unlimited recordings, transcriptions, storage, downloads and clips with instant AI summaries
- Paid seats are among the lowest in the category at $15 per user per month on the annual Team plan
- Choice of bot free capture or a meeting bot, with bot free capture live in beta on Mac
- Public API, MCP server and native ChatGPT and Claude integrations, rather than an API reserved for enterprise contracts
- SOC 2 Type II, GDPR and HIPAA claimed, with a signed BAA, SSO, Okta SCIM and custom retention on Enterprise
Fathom cons
- Advanced summaries, Ask Fathom and Zapier or Make automations are marked limited use on the free plan
- CRM syncs on the Team plan are capped at 3 users per domain, and CRM field sync needs the Business plan
- Coaching metrics, AI scorecards, Deal View and custom summaries all start on Business at $25 per user per month
- The desktop app and bot free capture are Mac first, with a Windows build and an iOS app both listed as coming soon as of August 2026
Otter.ai pros
- Real time transcription with speaker identification, plus a desktop recorder that does not send a bot into the meeting
- Free Basic plan and a Pro plan at $8.33 per user per month on annual billing
- Otter AI Chat searches across past meetings and connected apps, with an MCP server for ChatGPT and Claude
- Reports passing $100 million in annual recurring revenue in 2025 and more than 40 million users (claimed)
- SOC 2 Type II attested in 2023 and HIPAA compliance announced in July 2025
Otter.ai cons
- Their homepage lists six languages, well short of notetakers claiming 100 or more
- The Business plan requires a minimum of five billed users, per their pricing page
- Basic is capped at 300 minutes a month and 3 lifetime file imports
- API access, SSO, SCIM and the SDR notetaker are Enterprise only
Fathom's free plan lists unlimited recordings, transcriptions, storage, call downloads and clips with instant AI summaries, and marks advanced summaries, Ask Fathom and Zapier or Make automations as limited use, with no team workspace. Otter's free Basic plan includes 300 minutes a month across meetings and imports, 3 lifetime file imports, one concurrent meeting, up to 5 workspace members and 20 AI Chat queries a month. Otter also advertises a 7 day trial on Business, while Fathom publishes a 90 day guarantee on every paid plan.
From their published pricing in August 2026, Otter Pro is $8.33 per user per month on annual billing ($16.99 monthly) and Business is $19.99 ($30 monthly) with a minimum of five billed users, with Enterprise quoted. Fathom Premium for individuals is $16 per user per month annually ($20 monthly), Team is $15 annually ($19 monthly) with a two user minimum, Business is $25 annually ($34 monthly) and Enterprise is quoted. For a two or three person team, Otter's five seat Business minimum can make the cheaper headline seat more expensive in practice.
Fathom puts more sales specific work on a self serve plan: coaching metrics, AI scorecards, custom summary templates, Deal View, Customer View and CRM field sync on Business. Otter connects to Salesforce and HubSpot from Pro, adds custom AI workflows and usage analytics on Business, and reserves its SDR notetaker and API access for Enterprise. Neither advertises a dialer, and neither advertises forecasting or pipeline analytics, so both stop short of a full revenue intelligence platform.
Both publish SOC 2 Type II and HIPAA claims. Fathom lists SOC 2 Type II, GDPR and HIPAA with a signed business associate agreement, single sign on, Okta SCIM provisioning and custom retention on Enterprise. Otter reports SOC 2 Type II attestation in 2023 and HIPAA compliance announced in July 2025, with SSO and SCIM on Enterprise. On languages, Otter's homepage lists English, French, Spanish, Japanese, German and Mandarin, while Fathom lists unlimited transcription on every plan without publishing a language count on the pages reachable for this listing. Separately, Wikipedia documents privacy criticism of Otter, including a 2025 California class action alleging that the service recorded conversations without permission and a ban at the University of Massachusetts under the state's all party consent law (reported). Consent rules vary by state and country.
One of these tools is ours.
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